서비스업 종사자들의 직무스트레스가 직무수행과 안전에 미치는 영향연구

Abstract

Today, Stress at work is a major issue. Well-designed, organised and managed work helps to maintain and promote individual health and safety. But where there has been insufficient attention to job design, work organization and management, workers can easily be at risk and will be put to suffer due to the job. One common result is job stress. Job stress can be defined as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker. In this view, job stress we mean the process that arises where work demands of various types and combinations exceed the person’s capacity and capability to cope. Such Job stress can lead to poor health and even injury. It can result in sickness absence, high staff turnover and poor performance and a possible increase in accidents due to human error. Considering the current business situation, in order to survive from the infinite competitions, workers are exposed to the chronic job stress mainly originating from the insecurity about their jobs and the excessive work load. These factors poses threats to workers' daily health and safety. Frequent or prolonged exposures of job stress can be harmful to the individual and may lead to workers developing physical and mental symptoms of stress such as headaches, gastrointestinal disorders, cardiovascular disease, musculoskeletal problems, insomnia, anxiety and depression. So job stress can adversely affect performance, productivity and safety, all of which are unfavorable for business . Therefore taking steps to reduce or eliminate job stress makes good business and financial sense. As well as improving the health, safety and welfare of workers, organizations may eliminate job stress makes good business and financial sense. As a result, organizations may also benefit from increased efficiency and/or productivity, reduced sickness and absence levels, better staff retention and reduced risk of accidents and injuries. On this study, we analyze how the workers engaged in the service field and the factors induced to the job stress affect on the worker's performances referred from various job stress theories. We surveyed mainly service company's workers. The analysis methods were factor analysis, multiple linear regression and three-step mediated regression analysis. The result shows differences of each service business, the job stress level was lower then standard ones, and the factors that we researched affected on the job stress. In the future study, the standard questionnaire that we used to survey have to be improved to obtain quantitative data.