간호사의 직무스트레스와 DiSC 행동유형 및 조직사회자본이 직무만족에 미치는 영향

Abstract

ABSTRACT

The Influence of Job Stress, DiSC Behavioral Type and Organizational Social Capital on Job Satisfaction among Some Nurses

Roh, Eun-Kyung, B.S., M.P.H. Advisor: Prof. Kang, Myung-Geun, M.D., Ph.D. Department of Health Science Graduate School of Chosun University

Background The shortage of nurses from their voluntary turnover is worldwide hot issue of nursing research. Job satisfaction has been identified a major related factor with turnover of nurses. Although there have been a great deal of researches to identify the factors influenced on job satisfaction, no effective tool to manage it has found. Purpose This study was conducted to investigate the independent role of sub- dimensions of job stress, DiSCⓇ type of personal behavior(DiSC), and organizational social capital on job satisfaction and to identify the structural relation among them. Method Study subjects were 317 registrated nurses employed in 4 general hospitals in a metropolitan city. Data was collected using self-administrated structured questionnaire, which consisted of measures for job satisfaction(3 sub-dimensions such as work itself, relations with peer and others, job performance), job stress, organizational social capital(OCS, 3 sub-dimensions such as common value, trust, reciprocity), test tool to classy subjects into 4 behavioral type such as D(dominance), i(influence), S(steadiness), C(conscientiousness). We used statistical package, IBM SPSS 19.0 to analyse the independent influence on job satisfaction and Mplus 5.02 to test structural relation among variables through hypothetical structural equation model. Results As the results of multiple regression analysis, the factors influenced independently on overall job satisfaction were as follows; job stress(job demand, autonomy, job insecurity, organizational structure, inadequate reward) were significantly decreased job satisfaction. Regarding DiSC, job satisfaction of influence type was significantly higher than that of conscientiousness type. Of sub-dimension of OCS, the higher common value and reciprocity were, the high over all job satisfaction, but in a sub-dimension(trust), the relationship was reversed. Major findings of structural equation model analysis were as follows. Regarding DiSC, there were founded only direct effect on job satisfaction(D, i, S>C in relations with peer and others, job performance, retrospectively). Regarding common value of OCS, there were founded significant positive direct effect and indirect effect via job stress on all sub-dimensions of job satisfaction. Regarding trust of OCS, there were founded negative direct effect alone on 2 sub-dimensions of job satisfaction(work itself, job performance). Regarding trust of OCS, there were founded positive direct and indirect effect on satisfaction towards work itself, and indirect effect alone on 2 sub-dimensions(relations with peer and others, job performance). Conclusion Summing up above finding, to manage job satisfaction of nurses, it is suggested for nursing staffs to provide behavioral training programs according to type of DiSCⓇ and to introduce strategic programs fostering organizational social capital such as common vision and reciprocity.

___________________ Key words: nurses, DiSC, behavioral type, organizational social capital, social capital, job satisfaction, job stress