일부 사무직 근로자의 감정노동이 근골격계 증상에 미치는 영향

Abstract

Objective: This study was designed to identify the effect of emotional labor on musculoskeletal symptoms among white-collar workers. Methods: The study conducted a survey for 391 public workers who provide social insurance service in the service encounter. A structured questionnaire was used to estimate sociodemographic characteristics, work related characteristics, job stresses, depressive symptoms, emotional labor levels, and musculoskeletal symptoms. The research analyzed by Chi-square test how the former characteristics influence musculoskeletal symptom. For comprehensive understanding of the relationship among these factors, multiple regression analysis was used for analysis. Results: The overall prevalence of musculoskeletal symptoms was 55.2%. The sex, age, tenure, smoking and exercise status, ergonomic load, psychosocial factors and emotional labor level to musculoskeletal symptom were significant. The adjusted odds ratio of third and fourth quartile emotional labor level of the total scores into musculoskeletal symptoms was 1.88 (95% CI; 1.00~3.53) and 1.81 (95%CI; 0.95~3.45) respectively. Conclusions: These results suggest that performing emotional labor is related to an increase in musculoskeletal symptoms.