지방자치단체 행정업무의 성과평가지표 개발에 관한 연구 - 분석적 계층화 과정법(AHP)의 활용을 중심으로

Abstract

Many local administrators and managers as well as academic researchers understand the importance of performance evaluation on their local government services and are introduce the performance evaluation paradigm in their organizations. However little is known about the indicators and its priorities of the performance evaluation. The purpose of this study was to develop an understanding of the indicators representing the local government services and was to apply the comprehensive model in the performance evaluation context to understand how these indicators have their relative priorities. The research model of the this study includes various constructs based on goal-attainment approach and strategic-constituency approach. On the ground of the approaches, this research suggest the items of performance evaluation and their specific indicators to explain local government performance evaluation. In order to prioritize the proposed indicators, this research developed measurements for each variable. Research constructs are operationalized based on the related literature review and various theories. Items for administrative management, citizen welfare, industry promotion, local development, and exercise, arts and culture were developed based on the relevant theories and prior studies as well as the local governance law. The final questionnaire used in main survey(27 items in total) is shown in Appendix. The questionnaire is ordered and compared according to the matrix. For the questionnaire, the dual comparition method is used and each item is compared and measured based on a dual 9 point scale from 'absolute' to 'equal.' To assess the measurement, the data for pretest were gathered by means of a questionnaire answered in February in 2005. The main sample consisted of 69 civil servants from the Gwangju and Chonnam local administrative organizations as well as professors majoring in local government administration. Overall, of the 69 questionnaire distributed, 63 questionnaire were received and 59 were usable. The data were gathered by means of a quota sampling in March of 2005. The unit of analysis for this study was the individual. The dual comparison relationships were tested by the analytical hierarchy process method. The result of this study suggests as following. In the domain of the "administrative management," respondents give a priority to the indicator for the local tax than that of information. They count for very much on the tax collection for the expansion of the local government revenue than information in administration. Given the low self-reliance in the budget authority, it seems that they are focused on the expansion of revenue generation through taxation. In the dimension of performance evaluation for the "citizen welfare," the experts provide more priorities on the social welfare than those of public service and the deprived. Welfare administration which is implemented in the local government gives weight to the infrastructure setting that enables one responsible to the radically changing administrative environment like as aging, connecting to the basic goal of the social welfare policy the department of healthcare and welfare has articulated, as well as the proactive responsiveness to the citizen's welfare need that reflect the local characteristic. In the aspect of performance evaluation on "industry promotion," the experts point up the indicators on the local industry than those of the customer protection. Based on this fact, it means the importance of the indicators on development potential has a relatively higher level of priority compared to the indicators of the citizen welfare are in the midium of the level. We could infer that the long-term vision for local industry, voluntary participation of the private sector and its active utilization of creativity, and establishment and its implementation of the advanced science industry and related technology policy are to be very important factors for broad industry promotion. Experts estimate the indicators on the "local development" are very important. Indicators on the local roadway and disaster management seems to be a very important in order to evaluate the importance of level of the local administration and citizen welfare. Follows are the tourism, water and sewage, transportation, and park in order of precedence. Indicators on the "arts and culture" have a relatively higher position of the variables in this research, which is slightly different compared to the research on this issue. We could infer the local specificity of this study that has lots of cultural heritage and its supportive policy for succession and promotion serve as the key factors for those higher ranking. Even though this research has drawn intellectually and practically meaningful implications, there are a few limitations. First of all, the use of self-report scales to measure the study variables involves the possibility of the common methods bias for some of the results obtained. In order to pursue further investigation of the conceptual model, it would be appropriate to develop more direct measures for the indicators of the performance evaluation. Secondly, data of this study was collected from the regionally confined public organizations. The results might not be generalizable due to the organizational characteristics unique in the regions. In order to generalize the results from this study, we need to collect data from various regions.