전자정부 구현을 통한 행정개혁에 관한 연구

Abstract

Current society titled as 'Information Society' emphasizes creation of new value through active flow, accumulation and use of knowledge in each field. The government are asked to change according to new trend and use changed knowledge and information and change and reform of the government roles and administrative paradigm are required. In accordance with such change, e-government is suggested as the changed government pursued in our country. The principle of management through creation of knowledge both in public and private sectors were introduced and implemented, and most of the countries have pursued government reform project consistently. Based on such knowledge management, the government is preparing for such change through active preparation of e-government. In the present period of rapid change, consistent world economic depression and low growth, e-government should be connected with administrative reform in that the subjects of e-government management should be the people. That is, as simple administrative reforms such as temporary adjustment of organizations or reduction of the staff according to political needs and political preferential order without analysis of new paradigms do not reflect rapid change of environment and improved recognition of the people, the technology required to prepare specific strategies as a government model is information technology. However, information technology and administrative reform have been separately progressed without connection. As they have been taken care of as temporary and individual policy, they could not enjoy synergy effects of administrative reform using information and technology. In 1990s, as the governmental organizations plan e-government for which information and communication technology was applied for administration and policy, side effects of traditional aristocracy, that is failures of aristocracy, were cured and effectiveness of administration and service for the people were maximized. The e-government based on administrative reform has great meanings in various aspects. It is expected that it will contribute to increase of effectiveness of task performance and improvement of service quality. In particular, it has a great meaning in that change and reform of all the members of organizations can be promoted through the process of electronic task performance as well as it has external effects. At present, e-government of our country is in transitional step from 3 stage service to 4 stage incorporated service. In terms of service for the people, on-line communication between the people and the government is possible, and most of the organizations provide 4 stage service such as application, reading and issuing to provide administration information and take care of civil services. through home-pages or portal service. However, the difference in levels of e-government between organizations is significant and the common technology base to secure mutual management on task process, systems, process, software and network technologies for vertical and horizontal incorporated service beyond boundaries between organizations and sectors is insufficient. Therefore, the e-government progressing with administrative reform should focus on acceptance of change and development of the government as well as quality improvement of governmental service, that is, changing environment, and preparation of reformative power which will lead the reform and change. For the purpose, the following strategies and methods are presented as follows: First, e-government should be realized based on leadership of leaders. Second, efforts of the government should be prepared to prevent exclusive possession of information by minority and provide information service to many people. Third, information and technology which is a base of e-government should be utilized as a means of complete administrative reform. Fourth, only organized organizations in which strategies and budgets for e-government are connected and devoting efforts of trained staff can advance preparation of successful e-government. Fifth, through guiding example project by powerful progress system, trials and errors should be minimized and step-by-step expansion of the project is necessary. At this time, the priority order of progress of the projects should be decided in terms of its availability. However, there are various problems in realization of e-government under no proper institutional, legal and social foundation as mentioned above. Only if weak social base which caused unequal use of information due to various factors such as repetition of legal application due to conflicts between divisions, organizational culture which disturbs active use of information technology, economic wealth, age, disabilities is cured, proper e-government can be realized. For this, many political alternatives should be presented and the government have to make every effort to correct such failures. The most important thing here is that administrative reform through realization of e-government should focus on preparation of strategies aiming at realization of the government for the people. For example, the number of the people who are isolated due to information should be minimized, our administrative system should be changed into client-oriented administrative paradigm and administrative reform and improvement can be promoted through preparation of service quality management system to secure service reliability and responsibility as well as acceptance analysis, development, presentation, evaluation and feed-back system on e-government service.