골프장 캐디의 업무환경 개선욕구에 따른 직무기대 모형 구축

Abstract

This paper presents a duty model in the expectation aspect concerning the duties through the analysis of subjective view that the persons have, that is, the desire over work circumstance improvement, the persons who engage in golf course as caddies in the present or who experienced in working at golf course as caddies in the past. So, this paper leaded to the conclusion as follows by using Q-Method. First, this paper analyzed the types of duty expectation model construction related to the desire of work circumstance improvement through subjective view that golf course caddies have. As a result, they were analyzed in three types in a large measure. TypeⅠ was analyzed in ‘Work circumstance change pursuit in the aspect of protection and support of caddies’, TypeⅡ ‘In work circumstance change pursuit in the aspect of autonomy and system supplementation about caddy's duty’, and typeⅢ ‘In duty change pursuit in the aspect of caddy duty goods supply and institution reinforcement’. Second, this paper analyzed the difference among respective types. The representative statement among typeⅠ and typeⅡis the item ‘Work circumstance change pursuit in the aspect of protection and support of caddies’, affirmative, and the item, ‘Duty change pursuit in the aspect of caddy goods supply and institution reinforcement’, negative. As for typeⅠ and typeⅢ, the item ‘Caddy grade system importation depending on customer selection and duty career and caddy fee application by different grade’ affirmative, the item ‘Real-time supply of duty consumables and periodical change’, negative and as for type Ⅱ and typeⅢ, the item ‘Support the dispatch to the seminar held in our country and in the foreign country', affirmative, and the item, 'The use of designated holiday is restricted, so periodical holiday system has to be imported for off-season in the winter', negative. Third, this paper analyzed the correspondent items among respective types. The statements agreed affirmatively were ‘Caddies have to hold the priority in two round when they want it, rather than two round operated in turn’, ‘The goods related to cleanness have to be distributed after cleaning every day, ‘Prepare pieces of equipment such as washing machine, dryer and select cleaning business’, ‘Secure holiday and off day’, and ‘Eliminate irregular income by paying endowments’. The statements agreed negatively were ‘Share information among caddies by partnership with other golf course , offer the chance to change jobs and communicate each other', ‘Prepare the chance to communicate among caddies and staffs periodically’, ‘Eliminate the discrimination from the staff such as restriction of movement line after going to work and restriction of going in and going out of the office operated by club house except waiting room’, ‘Establish facilities related to child care for working mom caddies’, and ‘Prepare shuttle vehicles for going to and going out of work and expand time slot’. In sum, it is necessary to protect and support caddies, compliment autonomous work and system, support duty goods, and reinforce institutions. Especially, it is necessary to pay attention to protecting and supporting caddies, complimenting autonomous work and system, distributing duty goods, and reinforcing institutions. Especially, it is necessary to offer priority in-turn system to caddies, distribute goods after cleaning everyday, import washing machines and dryers, select cleaning business in order to enhance duty effectiveness. In addition it is necessary to reinforce duty motives through securing the system of holiday and off day.