종합병원 종사자의 교육훈련 및 조직 내 커뮤니케이션이 경영성과와 직무성과에 미치는 영향

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Education Training, Communication, General Hospital, Organizational Performance
This study analysed the effects education training and organizational communication for general hospital workers have on management and job performance with an aim to present basic data to develop the management strategy and human resources management plans.
The subjects of this study were workers from 29 general hospitals and they were interviewed with the use of a questionnaire from August 22 to September 30, 2016. In the end, 1,004 responses were analysed. The results of analysing the responses with demographic-social characteristics, and the job and health characteristics controlled, are presented: performance in education training and downward, horizontal and informal factors in organizational communication were influential. As for job performance influential factors: satisfaction, transfer of learning, and performance in education training, and upward, downward, horizontal and informal factors were influential in organizational communication.
In conclusion, in order to improve organizational performance, a strategic approach which can increase motivation in education training and organizational communication through which information and opinions can be actively exchanged between workers should be made. In view of this, this study suggests that further research on verification of the effect is needed.|본 연구는 종합병원 종사자를 대상으로 교육훈련과 조직 내 커뮤니케이션이 경영, 직무성과에 미치는 영향을 분석하여 종합병원의 성과를 높일 수 있는 경영전략과 인적자원관리의 계획을 수립하기 위한 기초자료를 제공하고자 하였다.
자료조사는 광주·전남지역 29개 종합병원 종사자를 대상으로 2016년 8월 22일 부터 9월 30일까지 설문조사를 실시하였으며 1,004부를 최종 분석하였다. 자료 분석은 SPSS 19.0프로그램을 사용하여 t-test, ANOVA, 사후검정은 Scheffe’s test, Pearson상관분석과 다중회귀분석을 실시하였다. 분석결과, 교육훈련과 조직 내 커뮤니케이션이 경영성과에 미치는 영향으로 교육훈련에서는 성과, 조직 내 커뮤니케이션에서 하향, 수평, 비공식이 영향을 미쳤으며, 직무성과에 영향을 미치는 것으로는 교육훈련에서 만족도, 학습전이, 성과, 조직 내 커뮤니케이션에서, 상향, 하향, 수평, 비공식이 영향을 미치는 것으로 확인되었다.
이 연구 결과를 종합 요약하면, 종합병원의 경영성과를 높이기 위해서는 교육훈련의 성과를 향상시킬 수 있는 전략적 접근과 하향, 수평, 비공식 커뮤니케이션이 원활히 이루어질 수 있는 방안모색이 필요하다. 또한, 직무성과를 향시키기 위해서는 교육훈련의 만족도를 높이고 학습전이로 연결시켜, 교육훈련 성과가 향상될 수 있어야 하며, 종사자 개인 간, 부서 간, 기능 집단 간 및 종사자 상하 간과 비공식 커뮤니케이션이 원활하게 이루어질 수 있는 조직설계와 체계구축이 필요할 것으로 판단된다.
Alternative Title
The Effects of Education Training and Organizational Communication for General Hospital Workers on Management and Job Performance
Alternative Author(s)
Jung sang jin
조선대학교대학원 보건학과
일반대학원 보건학과
Awarded Date
Table Of Contents
표 목차 ·························································ⅲ
영문초록 ·······················································ⅳ


Ⅱ. 연구방법·······················································4
A. 연구대상자 및 자료수집방법·········································4
B. 연구도구·································································5
C. 자료분석 방법··························································8

Ⅲ. 연구 결과·····················································9
A. 인구사회학적 특성분포················································9
B. 직업 관련 특성분포··················································10
C. 건강 특성분포·························································12
D. 교육훈련, 조직 내 커뮤니케이션, 경영성과, 직무성과 인지·····13
E. 인구사회학적 특성과 경영성과, 직무성과 차이···················14
F. 직업 관련 특성과 경영성과, 직무성과 차이·······················15
G. 건강특성과 경영성과, 직무성과 차이······························18
H. 교육훈련과 커뮤니케이션 및 경영, 직무성과 관계······················20
I. 경영성과와 직무성과에 미치는 영향·······························21

Ⅳ. 고찰··························································26

Ⅴ. 요약 및 결론·················································30

부 록 ······························································37
정상진. (2016). 종합병원 종사자의 교육훈련 및 조직 내 커뮤니케이션이 경영성과와 직무성과에 미치는 영향.
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General Graduate School > 4. Theses(Ph.D)
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