노인 생활체육프로그램 서비스 기대와 품질에 따른 만족이 삶의 질에 미치는 영향

Abstract

ABSTRACT

The influence that the expectation of the physical training program service for elderly and satisfaction from the service have on quality of life

Shin Su-mi Adviser : Prof. Jung, Myeong-Soo Department of Physical Education. Graduate School of Chosun University

This study sampled 400 targets who are over 60 years old participating Sport for All programs of the City of Gwangju from July to August, 2015 to analyze the influence that the expectation of the physical training program service for elderly and satisfaction from the service have on quality of life Among them, 335 sampling targets were used for actual analysis except 65 who falsely responded, considering the nature of the elderly. Using SPSS Win Ver.22.0 program, frequency analysis, exploratory factor analysis, reliability analysis, correlation, and then subjected to t- validation, ANOVA, multiple regression analysis were carried out for data processing. In addition, after verifying the model fit and individual hypotheses through confirmatory factor analysis and SEM(structural equation modeling) analysis using the AMOS 22, the results were as follows. First, looking at the genders, there was a significant difference only in responsiveness which is a sub-factor of service quality, in stability which is a sub-factor of the quality of life, and in the mental quality. Looking at the age, there was a significant difference in most of factors except in empathy which is a sub-factor of service quality, and in stability which is a sub-factor of the quality of life. There was a significant difference in all factors regarding education, housing, average monthly income. Considering the participating sports, there was a significant difference in facilities and environment which is a sub-factor of service expectation, in certainty which is a sub-factor of the service quality, in empathy, competence, reliability, and physical capability. Regarding exercising period, there was a significant difference in the leaders which is a sub-factor of service expectation, service tangibility which is a sub-factor of service quality, responsiveness, satisfaction, and mentality which is a sub-factor of the quality of life. In terms of participating frequency, there was a difference in the leaders which is a sub-factor of the service expectation, service tangibility which is a sub-factor of service quality, and responsiveness. Looking at the exercise time, significant difference shows in responsiveness which is a sub-factor of service quality, reliability, and satisfaction. Second, facilities and environment (t = 3.032**) and the leader (t = 14.973***) which is a sub-factor of service expectation appeared to influence on satisfaction. Third, it seems that tangibility (2.801**), responsiveness (5.117***), certainty (2.919**), reliability and (22.407***) which is a sub-factor of service quality influence satisfaction. Fourth, facilities (23.007**), and the leader (3.702***) which is a sub-factor of service expectation appear to affect the quality of life. Fifth, responsiveness (3.020**), certainty (15.130***), empathy (26.314***), and reliability (2.381*) which is a sub-factor of service quality seem to affect the quality of life. Sixth, the more highly recognizes satisfaction (8.990***), the more influence on the quality of life. Seventh, analyzing the correlations among service expectations, service quality, satisfaction and the quality of life, the effect of service expectation on satisfaction from the second hypothesis, the effect of service quality on satisfaction from the third hypothesis, and , the effect of satisfaction on service expectation from the sixth hypothesis were chosen, and the fourth and fifth ones were not selected because they are found not to have any impact. According to the result, there was a difference in various sub-factors as the general characteristics of the subjects, so planning preparing Sport for All programs to correlate various desire and characteristics of participants. Therefore, there need of convenient facilities, comfortable environment, leaders’ consideration, and constant communication while performing the program to satisfy the expectation from the participants, and there should be more consideration on factors of organizing the programs. In particular, the duty of the leaders is to raise the degree of satisfaction to improve the quality of life. To make it possible, convenient and comfortable facilities are required, and the leaders should strengthen their professionalism and ability followed by appropriate support. It is not just a matter of whether satisfying the quality of Sport for All programs or not, but perceiving the need of subdividing the programs. This corresponds with the previous study results that the more satisfactory on the expectation and quality through Sport for All, the more improve on the quality of life. Later, it is considered that Sport for All will become important factor for not only health but also the course of one’s life, and more attention and analysis of its value will be required.