간호사-대상자의 상호작용 촉진을 위한 응급의료서비스 이용안내문의 개발 및 효과

Abstract

Development and Effects of an Informational Leaflet on Emergency Medical Services for Better Interaction between Nurse and Client

Kim, Hyo-Jin Advisor: Prof. Kang, Hee-Young, Ph. D Department of Nursing Graduate School of Chosun University

Purpose: The purpose of this study was to develop an informational leaflet on emergency medical services and to evaluate the effects of the informational leaflet on client (patients and caregivers) satisfaction about the nurse-client interaction, client anxiety about and client satisfaction of emergency medical services. Methods: This study was a nonequivalent control group posttest only design. The participants were 80 clients who visited K hospital in G city, Korea for emergency medical service. Of the 80 clients, 40 were assigned to the experimental group and the rest to the control group. The informational leaflet on emergency medical services including explanation with nurse-client interaction was provided in the emergency triage room individually to clients in the experimental group before their emergency medical service. The control group was provided emergency medical service following the existing medical procedure of emergency center without informational leaflet. Results: Client satisfaction about the nurse-client interaction and client satisfaction of emergency medical services were significantly improved in the experimental group after the intervention in comparison with the control group. Client anxiety about emergency medical services was significantly decreased in the experimental group in comparison with the control group. Conclusion: The results of this study indicate that the informational leaflet on emergency medical services including explanation with nurse-client interaction could be an effective nursing intervention to increase client satisfaction and reduce client anxiety in an emergency medical center.

Key words: Acess to information, Anxiety, Consumer satisfaction, Emergency medical service, Interactional relations