TQM이 건설업 기업성과에 미치는 영향

Abstract

This study aims to identify factors of competitive power necessary for sustainable growth of construction companies and to provide guidelines for improvement and growth strategies. To achieve the purposes, this study identifies the components of TQM considering the characteristics of construction business based on leadership, education·training and participation, and business performance based on quality, process, safety and cost, and suggests that understanding of such variables should precede. So, for theoretical studies on concepts and quality renovation strategies, we developed bibliographical studies to decide research models and assumptions, and interviewed employees of construction companies using a questionnaire to demonstrate TQM components and the cause and effect between the components and business performance. We carried a positive study to analyse, "① the cause and effect between components of TQM and business performance, ② what influence of the components of TQM have on business performance." And to collect data necessary, we used visiting interviews and mail survey, and to analyse the data collected positively, we used SPSS for Windows 12.0 and obtained descriptive statistics on characteristics of respondents and variables of research. This study used AMOS 4.0 program to analyse the model and demonstrated it through Covariance Structure Model. Using the main route for components of a covariance model, this study demonstrated twelve main model assumptions designated in advance and the following results were obtained: ①TQM components of leadership, education?training, and participation had a positive (+) influence on quality, process and safety, ②TQM component of leadership had a positive (+) influence on the prime cost and TQM components of education?training and participation did not have a positive (+) influence on business performance(cost). To summarize the results above, TQM that has influence on it should be successfully developed and then business performance will be maximized. That is, TQM success factors such as leadership, education and training, and participation of employees should be actively used for maximization of the effects. Then business performance of construction companies is enhanced, which will contribute to increase of clients, decrease of F-cost and improved images of construction companies which establish TQM successfully at the markets. Further, when quality service is provided for clients, their satisfaction will be improved and market share will increase. Therefore, in measuring present and future management performance of construction companies. TQM is one of the important factors and an agenda directly connected to their subsistence. Based on the results of the study, this study presents the following suggestions that can be applied for management : First, it was analysed that leadership of managers as one of the TQM success factors has the greatest influence on process and cost, and education and training on quality, and participation of employees on business performance. So it is desirable for companies to provide active support for the central factors presented above, which will improve business performance. Second, as the cause and effect between TQM success factors and business performance has a positive(+) effect, when consistent and long-term efforts are made, business performance will continue to improve. However, this study have several limitations as follows: First, in measuring business performance based on quality, process, safety and prime cost, as self-administered questionnaire was used, the subjectivity of respondents was not completely excluded. Second, this study did not use time series data in analysing the effect of TQM. Based on a series of limitations and results above, this study presents several suggestions for future studies: First, to generalize the results of the study, future studies should specify the types of construction and deal with the differences between companies which adopt TQM and do not adopt it. Second, future studies should deal with practical application of theories through more valid standards rather than subjective achievements on business performance.