테크노스트레스의 원인과 결과에 대한 실증적 연구

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Information Communication Technology(ICTs) such as internet, the advanced wireless technology, and mobile communication networks are becoming increasingly indispensable in many aspects of business and everyday life. ICTs have had a significant impact on the processes and outcomes of organizational life. Organizations have enthusiasticallyabsorb the benefits of ICT, including speed, replicability, responsiveness, and accuracy. On the other hand, ICTs often force employees to try and accomplish more tasks in less time, result in eliminating of manual jobs, and affect relationships with colleagues. ICTs change our jobs and eventually our behaviors in ways that we do not completely understand. In particular, along with generating obvious business benefits, ICTs can also cause negative reactions in individuals and require them to adjust in various ways. These negative reactions toward the technology have been mentioned as technostress, the condition when the complexity and changeabilityof IT require more work, lead to excessive multitasking, and are accompanied by technological problems and errors.
Technostress is an important fallout of the inevitable use of ICTs in organizations and illustrates the bivalent nature of their organization influence. In this research, we investigate the antecedents of technostress from organization, personal, and task view points and analyze their impact on individual performance and organization effectiveness. In addition, we examine the direct and moderating effect of technology turbulence and coping strategies on these two dependent variables: individual performance and organization effectiveness.
The data for this test were collected from employees of Korean companies. Additional discussion and implications of the empirical findings are discussed in this paper.
Keywords : Stress, Technostress; Technology Turbulence, Coping Strategies
Alternative Title
An Empirical Test for the Antecedents of Technostress and its Consequences: Organizational Employees
Alternative Author(s)
Jeong, Sun Young
경영대학원 경영학과
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Table Of Contents
Ⅰ. 서론 1
1. 연구 배경 및 목적 1
2. 연구 방법 4
Ⅱ. 이론적 배경 6
1. 스트레스 이론 6
1) 스트레스의 개념과 원리 6
(1) 스트레스의 개념 6
(2) 스트레스의 원리 7
(3) 직무 스트레스 8
2) 스트레스의 모형 13
(1) 접근기반 거래이론(Transaction Based Approach) 13
(2) 스트레스의 심리적 모형(Psychological Model of Stress) 15
(3) 직무 스트레스 모델(Model of Occupation Stress) 16
(4) 인공두뇌학의 스트레스 모델(Cybernetic Model of Stress) 19
(5) 미네소타 직업적응이론(The Minnesota Theory of Work Adjustment) 20
2. 테크노스트레스(Techno-stress) 이론 22
1) 컴퓨터 스트레스에 관한 선행연구 24
(1) 해셀(Hassle)에 대한 개념 24
(2) 밸리언스(Balliance)의 연구 24
(3) 휴디버그(Hudiberg)의 연구 25
(4) 밸리언스(Balliance) & 로저스(Rogers)의 연구 25
(5) 스톤(Stone) & 케머럴(Kemmerer)의 연구 26
2) 테크노스트레스의 구성요인(William, 2002; Tarafdarl, 2007) 26
3) 조직의 테크노스트레스 결과 27
4) 테크노스트레스의 유형(Brillhart et al., 2004) 28
Ⅲ. 연구 모형 및 가설 30
1. 연구 모형 30
2. 연구 가설의 설정 31
Ⅳ. 연구방법 36
1. 연구대상 및 자료수집 36
2. 분석 방법 37
Ⅴ. 연구결과 분석 38
1. 신뢰도와 타당성 38
2. 구조적 모델 38
Ⅵ. 결론 43
1. 연구결과 요약 43
2. 결과 및 추후 연구에 미친 영향 44
참고문헌 46
부록 54
정선영. (2009). 테크노스트레스의 원인과 결과에 대한 실증적 연구.
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Business > 3. Theses(Master)
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