테크노스트레스의 원인과 결과에 대한 실증적 연구

Abstract

Information Communication Technology(ICTs) such as internet, the advanced wireless technology, and mobile communication networks are becoming increasingly indispensable in many aspects of business and everyday life. ICTs have had a significant impact on the processes and outcomes of organizational life. Organizations have enthusiasticallyabsorb the benefits of ICT, including speed, replicability, responsiveness, and accuracy. On the other hand, ICTs often force employees to try and accomplish more tasks in less time, result in eliminating of manual jobs, and affect relationships with colleagues. ICTs change our jobs and eventually our behaviors in ways that we do not completely understand. In particular, along with generating obvious business benefits, ICTs can also cause negative reactions in individuals and require them to adjust in various ways. These negative reactions toward the technology have been mentioned as technostress, the condition when the complexity and changeabilityof IT require more work, lead to excessive multitasking, and are accompanied by technological problems and errors. Technostress is an important fallout of the inevitable use of ICTs in organizations and illustrates the bivalent nature of their organization influence. In this research, we investigate the antecedents of technostress from organization, personal, and task view points and analyze their impact on individual performance and organization effectiveness. In addition, we examine the direct and moderating effect of technology turbulence and coping strategies on these two dependent variables: individual performance and organization effectiveness. The data for this test were collected from employees of Korean companies. Additional discussion and implications of the empirical findings are discussed in this paper. Keywords : Stress, Technostress; Technology Turbulence, Coping Strategies