상사의 리더십 스타일이 조직시민행동에 미치는 영향에 관한 연구 : 조직몰입의 매개효과를 중심으로

Abstract

This study examines the effect of boss's leadership style on organizational citizenship behavior. The importance of leadership has been emphasized in the management of modern company. Under management environment, empowering leadership becomes the center of the leadership field. The primary purpose of this study is to examine how staffs' perception of boss's leadership style has an effect on their organizational citizenship behavior which is called extra-role behavior. The secondary purpose is to explore whether attitude factors of organization commitment can play a mediatory role in the relationship between leadership and organizational citizenship behavior. While previous studies of leadership have mainly focused on private company workers, this study selected post office workers in a public sector as subjects. For this reason, the results obtained from this empirical analysis could be compared to the existing results for private companies. This study selected post office staffs working in Gwangju and Jeonnam as subjects. Questionnaire survey was conducted. Finally the effect of leadership types on organizational citizenship behavior was obtained. The result suggests that when leaders deliver a vision and provide post office-related information for fulfilling tasks, showing support and encouragement to staffs, they are considered a positive leader. It also arouses the importance of autonomy and empowering which is higher-level means of motivation. Although once ordinary mail service was the monopolistic market of the post office, it has increasingly encroached by private or competing companies, decreasing in revenue. In addition, private home delivery service greatly springs up. At this point of time, leaders should create a blue ocean for survival and develop conditions that staff can commit themselves to their duties. Many post office staffs seriously consider a turnover because of the hopeless future of post office. For capable people not to leave and to seek their worth of life in the post office, the post office should focus on FUN management. Furthermore, leaders should exert their leadership to change the post office to profitable business unit by developing new products.