Analysis of online questions about dental hygienist: Case report in Naver Intelligent Network

Abstract

Current trends note that individuals utilize the information provided through online knowledge search services, to solve their curiosity for news and world events, as well as to read information written by others and acquire new knowledge on a variety of subjects. The purpose of this study was to analyze the questions about dental hygienists, in an effort to know which information they would want to gain through a web-based question and answer service. The questions were available through the service from October 2002 to March 2017, and it was through the web-based question-answer service in Naver that is called knowledge iN which was searched, using the key words of chigwawiseangsa and chiwiseangsa in the Korean language. As a result, there were a total of 1693 questions about the profession of the dental hygienist occupation which were extracted and analyzed. In particular, it was noted that the high school students asked about the occupation of dental hygienists the most. The middle and high school students required the information about the required entrance examination and employment in this growing field of study, and it was noted that the university students and dental hygienists wanted to know more information regarding statistics of available employment of dental hygienists (such the job options that would be available as upon graduation from their certificate program, etc.). The information orders that the questioners wanted answered were determined and identified as follows: employment (39.3%), entrance examination (18.8%), working conditions (11.5%), tasks (11.3%), and curriculum (9.4%). When the information captured from the questions from the participants and questioners were assorted in detail, the detail information orders that the questioners wanted were as follows: information on applicable places of study, such as the available university (13.0%), annual salary (11.5%), prospects (10.3%). overseas employment (9.3%), and public dental hygienists (8.7%).