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The Effects of CSR Activity on the Relationship Performance: The Focusing on the Control Mechanism and Relationship Quality

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Author(s)
히나 야쿱
Issued Date
2020
Abstract
본 연구의 목적은 기업간의 거래(B2B)의 관점에서 전통적인 기업의 사회적 책임(CSR)활동에 대한 논의를 진행하고자 한다.SR은 최근 산업의 주요 주제로 정책 시행을 통해 얻을 수 있는 중요한 영향력에 대해 지속적으로 발전시켜 왔다. 추가적으로, 전문분야에서도 지속적인 우세를 보이고 있으며, 심지어 해외시장에서도 경쟁이 심화되고 있기 때문이다. 본 연구는 구체적인 CSR활동이 관계 성과의 질적 측면과 통제 메커니즘 관점에서 B2B거래관계에 미치는 영향을 증명하고자 한다. CSR은 변동성과 상황에서 사용될 뿐만 아니라, 주로 통제 메커니즘으로써 기회주의의 감소와 관계 수행의 질적 측면에서 신뢰와 공헌을 높일 수 있는 부분에 중점을 두고 B2B거래적 관계에서 CSR활동의 관계 성과와 사회적 차원에 초점을 두고 어떠한 연관성에 의해 관계적 영향이 나타나는지 탐색하고자 한다. 본 연구는 우선 CSR활동 과정과 B2B 관게에서 연결된 특정 상황정보를 검토하고, B2B활동에서의 기회 축소에 초점을 두고 증명하고자 한다. 본 연구의 목적을 달성하기 위해 이전 연구를 탐색하고, CSR 활동에 관한 주요 결과를 얻기 위한 분석을 실시하였다. 뿐만 아니라 B2B관계에서 관계적 성과의 절적 향상을 위해 다른 경쟁사와 CSR활동을 통한 B2B거래관계가 있는 기관에 관해 추가적으로 상호작용을 살펴보았다. 본 연구에서는 구성주의적 관점으로부터 문제를 확인하고 연구 목적을 달성하기 위한 실무적 관점에서 진행하고자 한다.|The purpose of this study is to develop the understanding of the activities
of corporate social responsibilities (CSR) from transnational, relationship of
business to business (B2B) perspective. CSR is a key subject in industries
nowadays and has successively developed a fundamental influence for
organizations to implement in their policies. Further, associations have constantly
existed dominant to any professional situation and even now due to the amplified
competition on the international market place. This research investigates whether
specific CSR actives can influence the relations with its B2B transnational
relationships in terms of the quality of the relationship performance and as
control mechanism. CSR be able to use in fluctuating senses and situations,
though, this work is focused upon the societal dimension of CSR activities and
relationship performance in B2B transnational relationship, mainly focused on
the diminishing of opportunism as control mechanism and increased the trust
and commitment in terms of quality of relationship performance, in order to
explore and investigate whether the CSR initiative in any way influences the
relationships and associations or not. Research aimed at examining, primary
forms and observations within a particular context connected with the B2B
relationships and possessions of CSR activities, Research also focused on the
reduction of the opportunities in B2B activities, In order to meet the purpose,
previous research work was studied and findings were analyzed accordingly the
main focused to get an results about the activities of CSR that has influence on
the B2B transnational , it enhanced the quality of the relationship performance
in B2B relationship and also have interaction with the other companies and the
additional facilities that were presented to the B2B transnational relations through
the CSR initiative. We will proceed from an ontology perspective to achieve our
objectives and problem statement from the perspective of constructivism.
Alternative Title
기업의 CSR 활동이 관계성과에 미치는 영향: 통제 메커니즘과 관계의 질을 중심으로
Alternative Author(s)
Hina Yaqoob
Department
일반대학원 경영학과
Advisor
Park, Jong-Chul
Awarded Date
2020-08
Table Of Contents
ABSTRACT vi
한글요약 viii
I. INTRODUCTION 1
A. Levels of CSR 3
1. Economic Responsibility 4
2. Regal Responsibility 5
3. Ethical Responsibility 5
4. Philanthropic Responsibilities 5
B. CSR’s Advantages 6
C. Research Objectives 8
D. Thesis Layout 9
II. Related Work 10
III. Theoretical and Conceptual Framework 16
A. Corporate Social responsibilities and Business to Business Conceptualization 17
B. Stakeholder Theory Approach to CSR 20
IV. Business to Business Corporate Social Responsibilities and Relationship Performance 27
A. Business to Business Corporate Social Responsibilities and Trust 30
B. Business to Business Corporate Social Responsibilities and Commitment 32
C. CSR and B2B Long Term Relationship 33
1. Case Study 34
V. Business to Business Corporate Social Responsibilities as Control Mechanism on conflict and Opportunism 37
A. Opportunist Conflict as a control mechanism 38
B. CSR activities and Community 40
C. CSR activities and Financial Performance 40
VI. Research Model and Hypothesis Development 42
A. P1: CSR activities will have reduce opportunism as a control mechanism 44
B. P2: CSR activities will have negative impact on opportunism as control mechanism 45
C. P3: CSR activities will have reduce conflict as a control mechanism 46
D. P4: CSR activities will have positively impact on control mechanism 48
E. P5: CSR activities and B2B relationship will have increase the trust in terms of relationship quality performance. 49
F. P6: CSR activities and B2B relationship will have positively impact on the trust in terms of relationship of the quality performance 50
G. P7: CSR and B2B relationship will have increase the commitment in terms of quality of the relationship performance 52
H. P8: CSR and B2B relationship will have positive impact on the commitment in terms of the relationship of quality performance 53
I. Discussion 54
VII. CONCLUSION 61
REFERENCES 72
ACKNOWLEDGEMENTS 73
Degree
Master
Publisher
조선대학교 대학원
Citation
히나 야쿱. (2020). The Effects of CSR Activity on the Relationship Performance: The Focusing on the Control Mechanism and Relationship Quality.
Type
Dissertation
URI
https://oak.chosun.ac.kr/handle/2020.oak/14265
http://chosun.dcollection.net/common/orgView/200000333102
Appears in Collections:
General Graduate School > 3. Theses(Master)
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