노인요양병원 종사자의 리더-멤버교환관계(LMX)와 조직시민행동(OCB)간의 관계에 관한 연구

Abstract

ABSTRACT

The Relationship between Leader-Member Exchange(LMX) and Organizational Citizenship Behavior(OCB) in the Hospital the Elderly

Kim, Joung Won Advisor : Prof. Park Hwie Seo Ph.D. Department of Social Welfare Graduate School of Chosun University

Until now, most of the studies on leadership focused on the leaders. But recently, in the field of organizational behavior more concerned about the theory of leader-member exchange relationship which is interested in the relationship itself rather than dealing with the relationship between leaders and members as a condition variable. The theory of leader-member exchange relationship is focused on the mutual part between boss and follower has a higher organizational performance with new leadership can accomplish has a value of leadership that can respond to rapidly changing organizational environment it emphasizes the social exchange relationship between boss and follower rather than the imperative and instructive action of boss to follower. The development of medical organizations can be determined by the level of the spontaneous participation in organization with inherent motivation of hospital personnel. Members who are authorized to participatory action strive to handle the adverse problem of organization as a positive one, whether or not compensation of organization, It appears organizational citizenship behavior giving personal help to members and contributing to the further development of organization. In this respect it appears organizational citizenship behavior is a positive outcome for the organization and community as well as members of organization, will serve to reduce the administrative costs of the organization. However, the previous researches aimed at workers in medical field are insufficient and limited. The purpose of this study is to analyze the relationship between exchange relationship of leader-member and organizational citizenship behavior and to present a policy measures to raise the level of their organizational citizenship behavior. In order to achieve the objectives of this study, conducted a survey of the selected workers who have been working in specialized elderly care hospital in the region. The formative factors of leader-member exchange relationship are emotional ties, loyalty, contribution, professionalism, respect and the formative factors of organizational citizenship are altruistic behavior, polite behavior, right behavior, civic consciousness, conscientious act are selected to establish the research model and hypotheses and it was verified for a causal relationship between leader-member exchange relationship and organizational citizenship behavior. The results of verification, leader-member exchange relationships and organizational citizenship behavior with respect to the relationship between leader-member exchange relationship is the emotional ties and loyalty, contribution and expertise respect to altruistic behavior, emotional ties and loyalty to the polite behavior, emotional ties, loyalty and contribution to right action, emotional ties to citizenship, emotional ties to conscientious behavior appeared to affect a significant positive (+). Based on the results derived from the verification of hypothesis, theoretical and policy implications related to organizational citizenship behavior associated with members of specialized elderly care hospital are presented as follows: First, this study has a significance to study empirically the relationship between the two variables targeting workers in specialized elderly care hospital in a situation that insufficient research made. And the usual good human relationships between boss and follower is a good means to motivate followers and to promote organization citizens behavior that can be respected leadership among followers should be sought, in order to improve organizational citizenship behavior the leader should strengthen trust and raise the quality of the relationship of leader-member which means that the need to increase the intensity of the exchange relationship between boss and follower, It is proposed to be applied differently the exchange relationship between leader-member depending on the characteristic of organization in order to strengthen organizational citizenship behavior. Finally, we present the limitations of this study and future research directions.