119안전센터와 병원에서 근무하는 1급 응급구조사의 업무스트레스와 직무만족도 비교

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Objective: The study was aimed at providing baseline data to improve work conditions and create a better work environment for EMT-Paramedic's (EMTs) in South Korea. A comparative analysis of the work-related stress and job satisfaction of EMTs working at was conducted to determine the differences between the two work environments and the advantages and disadvantages of each type of organization.

Methods: In the study, a survey was conducted from March 28 to April 18, 2017, targeting 79 EMT-Paramedic's in Gwangju Metropolitan City, Jeollanam-do, and Jeollabuk-do, and 103 EMT-Paramedic's working at 14 hospitals designated as regional and local emergency medical centers. For the statistical analysis, chi-square test, t-test, analysis of variance, and analysis of covariance (ANCOVA) were performed using SPSS/WIN 20.0.

Results: Cronbach's alpha of each tool was 0.871 for work-related stress and 0.931 for job satisfaction. The sum of work-related stress was 2.92 (119 EMTs) and 3.01 (hospital EMTs), showing almost no difference. The ANCOVA results after the correction for the factor related to work-related stress were 3.02 (119 EMTs) and 2.94 (hospital EMTs), showing almost no difference. The sum of job satisfaction was significantly lower for hospital EMTs than for fire station EMTs (2.98 vs. 2.54, p < 0.001). Furthermore, the ANCOVA results were 2.98 (119 EMTs) and 2.54 (hospital EMTs) before the correction, and 2.92 (119 EMTs) and 2.59 (hospital EMTs) after the correction, showing that the job satisfaction of the hospital EMTs was considerably lower than that of the 119 EMTs. The result was statistically significant (p = 0.008). In addition, the results showed that the smaller the monthly average number of patients, the higher the monthly income, and the higher the frequency of vacations, the lower the work-related stress and the higher the job satisfaction.

Conclusion: To reduce the work-related stress of 119 EMTs, measures should be taken to prevent assault against EMTs at the scene and during the transportation, and to provide a rest area for EMTs, who are always under stress, waiting for emergency calls at any moment. Hospital EMTs should be offered more work flexibility by recruiting more EMTs to relieve overwork due to too many patients. Furthermore, to increase job satisfaction of both 119 and hospital EMTs, their working conditions and welfare should be improved. For hospital EMTs, wage, yearly wage increase rate, and job stability should be improved.
Alternative Title
A Comparative Study on Work Stress and Job Satisfaction Among an EMT-Paramedic's Working in a Hospital and 119 Safety Center
Alternative Author(s)
KIM Duk-Won
보건대학원 보건학과
Awarded Date
2017. 8
Table Of Contents
표 목 차 ⅲ

Ⅰ. 서론 1

Ⅱ. 연구 방법 4
A. 연구 대상 및 조사 방법 4
B. 연구 도구 5
1. 일반적 특성 5
2. 직업적 특성 5
3. 업무스트레스 5
4. 직무만족도 6
C. 자료 분석 7

Ⅲ. 연구 결과 8
A. 대상자의 일반적 특성 8
1. 일반적 특성 8
2. 직업적 특성 10
3. 119근무자와 병원근무자의 일반적 특성 비교 12
4. 119근무자와 병원근무자의 직업적 특성 비교 14
B. 대상자의 업무스트레스와 직무만족도 16
1. 119근무자와 병원근무자의 업무스트레스 비교 16
2. 119근무자와 병원근무자의 직무만족도 비교 19
3. 일반적 특성에 따른 업무스트레스와 직무만족도 22
4. 직업적 특성에 따른 업무스트레스와 직무만족도 24
5. 업무스트레스에 대한 ANCOVA 분석 26
6. 직무만족도에 대한 ANCOVA 분석 28

Ⅳ. 고찰 30

Ⅴ. 결론 34

참고문헌 35
김덕원. (2017). 119안전센터와 병원에서 근무하는 1급 응급구조사의 업무스트레스와 직무만족도 비교
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Medicine & Parmacy > Theses(Master)(의학전문대학원/보건대학원/임상약학대학원)
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