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병원 원무행정근무자의 폭력경험이 직무스트레스에 미치는 영향

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Author(s)
최윤영
Issued Date
2016
Keyword
Hospital employees Job stress Violence
Abstract
Objective: Workplace violence was recognized to be social problems that might impact the health status and the job satisfaction of employee in hospitals. This study investigated the current status of violence and job stress among hospital employees working at administration and discharging department.
Methods: The study subjects were 213 administrative employees working at 20 general hospitals. Data were collected by self-administered questionnaire that included information such as demographics, job-related characteristics, experience of violence and job stress. The violence classified as verbal violence, physical threat and physical violence occurred by patients and caregivers. T-tests, ANOVA, correlation analysis, and multiple linear regression analysis were performed to examine the associated factors with job stress.
Results: The levels of verbal violence, physical threat and physical violence were 1.63±1.32, 0.53±0.85 and 0.04±0.23, respectively. The score of job stress was 2.74±0.50 and it was associated with age, existence of spouse, drinking frequency, subjective health status, disease history, night-time treatment, public health administration career and current job working years in simple analysis. In multiple linear regression analysis, the level of verbal violence experience was significantly associated with job stress (B=0.09, SE=0.02, p=0.001). Also physical threats (B=0.18, SE=0.04, p<0.001) and physical violence (B=0.48, SE=0.17, p=0.007) showed positive association with job stress.
Conclusion: This study attempted to examine the association between experience of violence and job stress in administrative employees at medical institutions. Levels of violence showed positive correlation with the job stress. Environment improvement to protect employee from violence and management of employees who experienced workplace violence are needed to reduce the job stress.
Alternative Title
The influence of violence experience on the job stress among hospital employees working at administration and discharging department
Alternative Author(s)
Choi, Yun-young
Affiliation
보건학과
Department
보건대학원 보건학과
Advisor
한미아
Awarded Date
2016. 8
Table Of Contents
I. 서론 1

II. 연구방법 3
A. 연구대상 및 자료수집 방법 3
B. 조사변수 4
1. 일반적 특성 4
2. 직무관련 특성 4
3. 폭력경험 4
4. 직무스트레스 5
C. 자료분석 6


III. 연구 결과 7
A. 대상자의 특성 분포 7
1. 일반적 특성 7
2. 직무관련 특성 9
3. 폭력경험 11
4. 직무스트레스 13

B. 직무스트레스 관련요인 14
1. 일반적 특성에 따른 직무스트레스 14
2. 직무관련 특성에 따른 직무스트레스 16
3. 폭력경험에 따른 직무스트레스 18
4. 다중선형 회귀분석을 이용한 직무스트레스 관련요인 19

IV. 고찰 21

V. 요약 및 결론 25

참고문헌 26
Degree
Master
Publisher
조선대학교
Citation
최윤영. (2016). 병원 원무행정근무자의 폭력경험이 직무스트레스에 미치는 영향
Type
Dissertation
URI
https://oak.chosun.ac.kr/handle/2020.oak/2384
http://chosun.dcollection.net/common/orgView/200000265702
Appears in Collections:
Medicine & Parmacy > Theses(Master)(의학전문대학원/보건대학원/임상약학대학원)
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