일개광역시 교통사고 입원환자의 한방병원 의료서비스 만족도 관련요인과 선정요인

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Related and Selecting Factors of Medical Service Satisfaction of Korean Medicine Hospital for Traffic Accident Inpatients of a Metropolitan City

Na, Sung-Young
Advisor: Prof. Choi Seong-Woo M.D, Ph.D.
Dept. of Public Health
Graduate School of Health Science
Chosun University

Objectives: This study is design to provide a set of fundamental data for better hospital management in verifying related factors of medical service satisfaction and selecting factors of Korean medicine hospital of traffic accident inpatients

Methods: Random samples of 10 Korean Medicine hospitals out of 52 locations in a metropolitan city had been selected from Oct. 10th, 2012 to Nov. 10th 2012, making 249 inpatients of traffic accident a subject for analysis.
Collected data were analyzed with a series of frequency test, percentage, t-test, variance analysis, regression analysis and correlation analysis in SPSS.

1. Age, previous experience, and more friendly service contribute significantly to medical service satisfaction and account 20.9%.

2. Total medical service satisfaction makes 4.07±0.80, and 4.13±0.90 for Korean medicine doctor, 4.04±0.73 for service procedure and 4.01±0.85 service properness.

3. Patents tended to take variety, effectiveness and superiority of Korean medical service into consideration, whereas they did not with 'less fee for service and/or TV or newspaper advertisements.

4. No gender, education level and occupation contribute significantly to service satisfaction level, whereas age does significantly (p=0.004), in which 30-year-old or less contributes the most high as 4.31±.65 and 41-year-old or high the smallest as 3.86±.99.

5. Previous service experience contributes significantly to this level (p=0.018). Previous satisfaction to the service show very significant statistical difference in the satisfaction level(p=0.000).

Conclusion: Customer satisfaction program of Korean medicine hospital for traffic accident inpatients need to be improved and developed to be applied practically.

Key words: Selecting Factors, Traffic Accident(TA), Korean Medicine Hospital, Medical Service Satisfaction.
Alternative Title
Related and Selecting Factors of Medical Service Satisfaction of Korean Medicine Hospital for Traffic Accident Inpatients of a Metropolitan City
Alternative Author(s)
보건대학원 보건학과
Awarded Date
2013. 2
Table Of Contents
목 차

표 목 차 ---------------------------------------------------------3
ABSTRACT -------------------------------------------------------4

Ⅰ. 서 론 -----------------------------------------------------1

Ⅱ. 연구방법 ---------------------------------------------------4
A. 연구대상 및 자료수집방법 ---------------------------------------4
B. 조사변수 ----------------------------------------------------5
1. 인구사회학적 특성 변수 ---------------------------------------5
2. 한방병원 이용 관련 특성 변수 ---------------------------------5
3. 선정요인 --------------------------------------------------6
4. 의료서비스 만족도 ------------------------------------------6
C. 자료 분석 방법 ------------------------------------------------7

Ⅲ. 연구결과 ---------------------------------------------------8
A. 인구사회학적 특성 ---------------------------------------------8
B. 한방병원이용 관련특성 -----------------------------------------10
C. 선정요인 ----------------------------------------------------12
D. 의료서비스 만족도 --------------------------------------------14
E. 인구사회학적 특성에 따른 한방 의료서비스 만족도 차이 ------------16
F. 한방병원 이용관련 특성에 따른 의료서비스 만족도 차이 ------------18
G. 한방병원 선정요인과 의료서비스 만족도 관련성 --------------------20
H. 의료서비스 만족도에 영향을 미치는 요인 -------------------------22

Ⅳ. 고 찰 ------------------------------------------------------24

Ⅴ. 요약 및 결론 --------------------------------------------28
참고문헌 -----------------------------------------------------30
감사의 글 -----------------------------------------------------34
부 록 -----------------------------------------------------37
조선대학교 대학원
나성영. (2012). 일개광역시 교통사고 입원환자의 한방병원 의료서비스 만족도 관련요인과 선정요인
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Medicine & Parmacy > Theses(Master)(의학전문대학원/보건대학원/임상약학대학원)
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