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개인-환경 적합성이 직무만족 및 고객지향성에 미치는 영향

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Author(s)
임지선
Issued Date
2008
Abstract
ABSTRACT

The Effects of Person-Environment Fit on
the Job Satisfaction and Customer-Oriented Behavior
- Focusing on the Hospital Employees -



Ji-Sun Lim
Advisor : Prof. Kang-ok Lee, Ph.D.
Department of Business Adminstration
Graduate School of Business Adminstration, Chosun University

The purpose of this study is to examine the effect of person-environment fit focusing person-organization, person-supervisor, person-coworker fit on the job satisfaction and customer-oriented behavior. Recently it becomes to extent the concept of person-organization fit into further person-environment fit. furthermore, The field study examined the relationship between perceived person-environment fit and the employees attitudes has not much researched.

To obtain data for a practical analysis, 300 copies of questionnaires were distributed among employees in Hospital and General Hospital for three weeks. Along them, 232 copies were collected with the collection rate of 77.3%. The 12 questionnaires were excluded from the analysis because they were found to be worthless as statistical data due to the ommission of some questionnaire items and distinctive subjectivity. The number of questionnaire that were really used for the analysis is 220 copies with valid response rate of 73%.
The data were analyzed with SPSS/PC+ 12.0

The findings of hypothesis tests can be summed up as follows:
First, the analysis shows that person-organization, person-supervisor, person-coworker fit make positive effects on job satisfaction and customer-oriented behavior.
Second, the analysis shows that person-organization, person-supervisor fit make positive effects on customer-oriented behavior.
Third, the analysis shows that job satisfaction make positive effects on customer-oriented behavior.
Forth, the analysis shows that job satisfaction make positive effects on customer-oriented behavior through the partial mediation.
Alternative Title
The Effects of Person-Environment Fit on the Job Satisfaction and Customer-Oriented Behavior
Alternative Author(s)
Lim, Ji Sun
Affiliation
경영대학원 경영학과
Department
경영대학원 경영학과
Advisor
이강옥
Awarded Date
2009. 2
Table Of Contents
ABSTRACT ⅳ

Ⅰ. 서 론 1
제 1 절 연구의 의의와 목적 1
제 2 절 연구의 범위 및 구성 3

Ⅱ. 이론적 배경 4
제 1 절 개인-환경적합성 4
1. 개인-환경적합성의 개념 4
2. 개인-조직적합성 7
3. 개인-상사적합성 12
4. 개인-동료적합성 15
제 2 절 개인-환경적합성과 직무만족 및 고객지향성의 관계 17
1. 직무만족 17
2. 고객지향성 22

Ⅲ. 연구모형 및 연구가설 26
제 1 절 연구모형 26
제 2 절 연구가설의 설정 26
1. 개인-환경 적합성과 직무만족의 관계 26
2. 개인-환경 적합성과 고객지향성의 관계 27
3. 직무만족과 고객지향성의 관계 28
4. 개인-환경 적합성과 매개변인(직무만족)과 고객지향성과의 관계 29
Ⅳ. 연구조사방법 31
1. 변수의 조작적 정의 31
2. 설문구성 32
3. 표본선정 및 분석방법 32

Ⅴ. 실증 분석 및 가설검증 33
제 1 절 실증분석 33
1. 표본의 특성 33
2. 신뢰성 및 타당성 분석 34
제 2 절 가설검증 38
1. 개인-환경 적합성과 직무만족의 관계 38
2. 개인-환경 적합성과 고객지향성의 관계 40
3. 직무만족과 고객지향성의 관계 41
4. 개인-환경 적합성과 매개변인(직무만족)과 고객지향성과의 관계 41

Ⅵ. 결론 44
제 1 절 연구결과의 요약 및 논의 44
제 2 절 연구의 한계와 향후 연구방향 46


참고문헌 47
설문지 56
Degree
Master
Publisher
조선대학교
Citation
임지선. (2008). 개인-환경 적합성이 직무만족 및 고객지향성에 미치는 영향
Type
Dissertation
URI
https://oak.chosun.ac.kr/handle/2020.oak/1513
http://chosun.dcollection.net/common/orgView/200000237423
Appears in Collections:
Business > Theses(Master)(경영대학원)
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